AMP Email Use Cases

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Please Note

Currently, we support AMP email only for SparkPost at the moment. We'll be adding support for more AMP-enabled ESPs soon!

In this document, we will some potential use cases that can be achieved using AMP emails. To get a basic understanding of AMP emails and how you can create them on WebEngage refer to this document.

AMP Email Use Cases

1. Dynamic Update from the Server

You can directly display the data from the server to the email and take into account the user's input to refresh the server data as well.

AMP for Email uses a combination of amp-list and amp-form that share the same amp-mustache template. The amp-list is hidden when the form is submitted for the first time, and the form's response takes its place.

Before you begin, it is important to define a template and give it an id. This allows the id to be used by both amp-list and amp-form.

amp-list

The amp-list component fetches dynamic content from a CORS JSON endpoint. The response from the endpoint contains data, which is rendered in the specified template.

<script async custom-element="amp-list" src="https://cdn.ampproject.org/v0/amp-list-0.1.js"></script>

amp-form

The amp-form component allows you to create forms and submit input fields in an AMP document.

<script async custom-element="amp-form" src="https://cdn.ampproject.org/v0/amp-form-0.1.js"></script>

amp-mustache

Before using the amp-mustache template, kindly ensure that it is defined and used according to the AMP Template Spec.

<script async custom-template="amp-mustache" src="https://cdn.ampproject.org/v0/amp-mustache-0.2.js"></script>

Together these components can be used as:

<template id="id-template" type="amp-mustache">
  <p>Data sent from a server.</p>
  {{#data}}
  <p>Your response {{data}}.</p>
  {{/data}}
</template>

Let's understand this further with the use case:

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Use Case: Notifying the User with the Dynamic Update of the Products in their Cart

Let's an example of a hotel reservation website. A user looks for a room for particular dates and adds it to the cart. The user does not pay for the room or makes the reservation.

When the room reservation for the set dates are more, you can send the email to the user and inform them about the number of rooms left to book. You can show them other available room options to choose from and book the room directly from the email.

One of the best ways to drive customers towards checkout is to give them a dynamic update of the products left in the inventory. If the customer gets to know that the product in their cart or wishlist is running short and can go out of stock very soon, they are more likely to purchase the product.

Incorporating the same in email can be done by:

  • Step- 1: Using amp-list to fetch the list of items in their cart from the server.
  • Step- 2: Using amp-form to refresh a single item by making a new server request.
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You can learn more about the example here.

This method is helpful for:

  • Sending time-sensitive content.
  • Content involving real-time data
  • Products running out of inventory

2. Send Surveys through AMP emails

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Please Note

Currently WebEngage does not store responses for Survey/Forms sent through AMP emails.

AMP emails can be used to send survey forms through which the customer can directly reply without clicking on any external link. You can add images and descriptions to make the survey form look more attractive.

An amp-form with radio button input fields is used to create a survey form. After the user selects a radio button in the form, a change event is triggered, which gives the user a free text input space to enter text.

After the survey form is submitted, a confirmation message is displayed to the user using <div submit-success>.

<form method="post" action-xhr="https://amp.dev/documentation/examples/api/submit-form-input-text-xhr">

Let's discuss this further with a use case:

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Use Case: Sending an Interactive Survey to Customers regarding the Popular Products

Let's take the example of a cosmetics company that wants to discontinue a few of its products and launch new ones.

They decided to take the survey to determine which ones are most loved by their customers, which products are least preferred by customers, and which ones can improve. This, in turn, will also help the company to understand what their customers want.

To accomplish the same, the company decided to send a survey form. The used amp-form with check buttons under different categories. They also used a text box to let the user enter their thoughts. The text box only shows up after the user has clicked on rating against the product. When the user rates a product, a change event gets triggered.

You can learn more about the example here.

This method can be helpful in:

  • Sending Surveys
  • Forms
  • Asking for Reviews
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3. Adding a GIF to the AMP Email

Adding GIFs or animated images is a great way to make the email look more interesting. You can send newsletters, information regarding new changes, or a new feature with this.

To accomplish this, you can use a combination of amp-anim and amp-img.

amp-anim

The amp-anim component displays a GIF animation with optimized CPU management. amp-anim reduces the resources used by the AMP framework when it's off-screen.

<script async custom-element="amp-anim" src="https://cdn.ampproject.org/v0/amp-anim-0.1.js"></script>

amp-img

The amp-img, AMP provides a powerful AMP HTML replacement. AMP can choose to delay or prioritize resource loading based on the viewport position, system resources, connection bandwidth, or other factors. This way, the amp-img components effectively manage image resources during runtime.

amp-img components must be explicitly given the image size (as in width/height) in advance so that the aspect ratio can be known without fetching the image. The layout attribute determines the behavior of the actual layout.

<amp-img
  alt="text"
  src="/static/inline-examples/images/example.jpg"
  width="x"
  height="y"
  layout="responsive"
>
</amp-img>

You can add a Placeholder element to further optimize the amp-anim element.

Together amp-anim and amp-img works like:

<amp-anim width="x" height="y" src="gif.name">
  <amp-img placeholder width="x" height="y" src="gif-screenshot.jpg">
  </amp-img>
</amp-anim>

Let's explain it with an example:

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Use Case: Adding GIF to a product launch AMP Email

Let's assume a clothing company that wants to offer 50% discount to their customers on 4th of July.

Rather than sending a regular email, they decided to send their customers a GIF incorporated in the email highlighting the festive occasion.

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You can learn more about the example here.

This can be used while sending:

  • Newsletters
  • Recommendations

4. Updating the Subscription Settings from Email

The benefit of AMP emails is that the customer can do everything from the email. They can even manage their subscription setting. This particular feature is aided by allowing the elements to change with the user's action or data change response.

To achieve this, a combination of amp-list, amp-mustache, amp-form, and amp-bind.

amp-bind

The amp-bind enables the elements to change based on the response from the user or data change via data binding and simple JS-like expressions.

However, it is necessary to remember that amp-bind does not evaluate the expression initially, and the visual elements must be given a default state and should not rely on amp-bind for rendering.

<script async custom-element="amp-bind" src="https://cdn.ampproject.org/v0/amp-bind-0.1.js"></script>

Let look into it further with a use case:

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Use Case: Managing Subscription settings

Let's assume a streaming platform wants the user to update their subscription details and give them the option to change their subscription status right from the email.

The streaming service provider decided to send the AMP email, personalized for each user.

They used amp-bind to enable the stateful interactivity on the AMP pages to accomplish the same.

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You can learn more about the example here.

This method can be used for:

  • Subscription emails
  • Opting out of email list

5. Collapsible Panel (Accordions) in the Email

Accordions gives the option to add content in the AMP emails that are expandable and collapsible, just like tabs. They give the option to provide more information within limited space.

amp-accordion helps in viewing the summary of the content and them jumping to any section. This is extremely helpful for mobile devices as scrolling is required after every few lines.

<script async custom-element="amp-accordion" src="https://cdn.ampproject.org/v0/amp-accordion-0.1.js"></script>

Let's understand this further with an example:

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Use Case: Sending the Course Details to the User

Let's assume a website that provides study material to interested students. After a user signs up for a program, the platform wants to send the user the entire course structure semester-wise that will be covered.

Accordions or amp-accordion help solve this problem statement. You can send the entire course structure and jump to any section with collapsible and expandable tabs, which reduces the user's scrolling if they view the email on an iPad/ tablet or a mobile phone.

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You can learn more about the example here.

This method is helpful:

  • Sending details in limited space.

6. Interactive Game

AMP emails can be used to send interactive games and puzzles to the user. amp-bind is used for the same purpose.

Let us understand this further with an example:

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Use Case: Tic Tac Toe Gameplay

Let's assume a music streaming platform which wants their existing users to start the three-month premium subscription for free. They decide to send their customers a game of tic tac toe. If the user can get three crosses 'XClik to enlarge' in a line, they win a premium subscription. The customer can also play the game as many times as they want till they win the coupon.

This can be accomplished by using the component amp-bind and defining the gamestate through amp-state, which will hold the value of the current move by the customer.

The value of the current player can be 1 or -1, for 'X' and 'O', respectively. The board should hold 9 properties of the tiles. Each tile on the board is a button, and when the player moves, the tile's value gets updated.

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You can learn more about the example here.

These can be used to:

  • Send interactive puzzles for promotions
  • Sale or new launch offers
  • Festive offers

7. Adding Carousel in AMP Emails

Carousels allow displaying multiple contents on the horizontal axis. Immediate children of the amp-carousel component are treated as an independent item in the horizontal axis. The carousel allows the user to slide forward and backward through the clicks, swipes, or navigational arrows.

<script async custom-element="amp-carousel" src="https://cdn.ampproject.org/v0/amp-carousel-0.2.js"></script>

Let us understand this further with an example:

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Use Case: Adding Product Browse Option in the Email

Let's take the example of a news website that wants to send its users the news of their interest with other recommendations in the form of a carousel. They also want the carousel slides to autoplay after 5 seconds.

This can be accomplished by setting up the carousel type as either a slide, button or letting every image change automatically.

type= "slides" displays the images as slides.

<amp-carousel width="400" height="300" layout="responsive" type="slides" role="region" aria-label="type='slides' carousel">
  <amp-img src="https://amp.dev/static/samples/img/example_image1.jpg" width="400" height="300" layout="responsive" alt="a sample image"></amp-img>
  <amp-img src="https://amp.dev/static/samples/img/example_image2.jpg" width="400" height="300" layout="responsive" alt="another sample image"></amp-img>
</amp-carousel>

autoplayfeature is only applicable to the type= slides option where you can enter the time interval after which the slide shall move to the next slide. The delay=5000 option means that the slide will move to the next slide after 2 seconds.

<amp-carousel width="400" height="300" layout="responsive" type="slides" autoplay delay="5000" role="region" aria-label="Carousel with autoplay">
  <amp-img src="https://amp.dev/static/samples/img/example_image1.jpg" width="400" height="300" layout="responsive" alt="a sample image"></amp-img>
  <amp-img src="https://amp.dev/static/samples/img/example_image2.jpg" width="400" height="300" layout="responsive" alt="another sample image"></amp-img>
</amp-carousel>

type= "carousel" displays the image as a continuous strip.

<amp-carousel height="300" layout="fixed-height" type="carousel" role="region" aria-label="Basic usage carousel">
  <amp-img src="https://amp.dev/static/samples/img/example_image1.jpg" width="400" height="300" alt="a sample image"></amp-img>
  <amp-img src="https://amp.dev/static/samples/img/example_image2.jpg" width="400" height="300" alt="another sample image"></amp-img>
</amp-carousel>
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You can learn more about it here.

Carousels can be used to:

  • Send recommendations.
  • Send news feed.

Industry-wise Application of AMP Emails

Here are some more ideas where AMP can power your marketing campaigns:

AMP Email IdeaUse CaseIndustriesAMP Elements
Ecommerce productsIn-stock products could show up-to-date in-stock quantities to urge users to buy soon. E-commerce
Hospitality
Carousels
List
BookingsCalenders in the AMP Email can help book restaurants, tickets, meetings, and so on. Hospitality
Travel
*Lists
Product salesProvide discount codes to the users as promotion to drive sales and engagement. E-commerce
Hospitality
Travel
Fintech
Quiz
List
UpsellDepending on the previous view history, upsell includes both transactional and promotional emails.Applicable across all industries*Your preferred element
RecommendationsTracking user behavior can help get personally tailored email recommendations for the user.Applicable across all industriesList
Carousel
ReferralsAllow discount or a freebie when your user successfully refers to your platform.Applicable across all industries*Your preferred element
ReviewsSend the form on the email and ask for reviews directly. Travel
Hospitality
* E-commerce
*Form
NewslettersKeep your customers updated with new launches and features through newsletters. You can also include some handy tips for your website that will be helpful to the customer.Applicable across all industriesAnimations
Interactive images
Abandoned Cart CampaignsRemind the customer about their cart and allow them to add their most viewed product or their wishlist product to the cart. Travel
Hospitality
E-commerce
Financial Services
Carousels
List
Status Updates Shipping status
Loan application updates
Waitlist updates
Insurance claim updates
E-commerce
Financial Services
List
UpsellsOrder confirmation emailApplicable across all industriesCarousels, Accordion
Managing app preferences Manage email subscription settings
Manage content preferences
Manage notification preferences
Downgrade or upgrade
Entertainment
E-commerce
Form