Help Center
Commonly asked questions related to WhatsApp Messaging
1. Can the URLs in a WhatsApp message have a custom domain?
Yes! Here's how you can go about it:
Step 1: Create a custom domain that will exclusively be used to add links in your campaigns.
Step 2: Add a CNAME entry for the custom domain and point it to weurl.co with a TTL (time to live
) of 30 minutes in your DNS (Domain Name System) zone file. Doing so will ensure that your domain name is not replaced with weurl.co when the link is shortened.
Step 3: Add the domain to your dashboard under Settings > Campaign Custom Domain
And you're all set! (Detailed read)
2. How can I segment opted-in WhatsApp users?
You can easily group all opted-in users through the Segments section of your dashboard.

Click to enlarge
As shown above, go to Users > Reachability and select WhatsApp as the channel. (Because, Opted-in User = Reachable on WhatsApp)
- Add any other Behavioral and Technological parameters to refine the segment as per your needs and click Save!
Detailed Read
Collecting WhatsApp subscriptions & passing opt-in status of a user to your dashboard
Please feel free to drop in a few lines at support@webengage.com in case you have any further queries or feedback. We're always just an email away!
Updated about 5 years ago