The WebEngage Knowledge Base Developer Hub

Welcome to the WebEngage Knowledge Base developer hub. You'll find comprehensive guides and documentation to help you start working with WebEngage Knowledge Base as quickly as possible, as well as support if you get stuck. Let's jump right in!

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On-site Feedback

Extend human support to your web users with a Feedback widget that allows them to have specific queries answered!

We've simplified feedback collection and management for all your teams.

Your dashboard comes with dynamic features that enable you to customize the feedback widget's appearance, control its visibility, and route responses to various teammates to ensure faster query resolution.

All you need to do is:

Step 1: Enable Feedback under Data Platform > Integrations > Channels > On-site in your dashboard. (No additional configurations needed)

Step 2: Configure Feedback Widget's appearance as per your website's brand guidelines.

Step 3: Route different types of queries or inputs to teammates who own up the respective portfolios.

Step 4: Manage all queries through your Inbox and build strong relations with your users!

Updated 24 days ago


On-site Feedback


Extend human support to your web users with a Feedback widget that allows them to have specific queries answered!

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